Terms of service

These Terms of Service (“Terms”) govern your use of the Lumiel website and services. By accessing our website or purchasing from us, you agree to be bound by these Terms.

Business Information

This website is operated by Lumiel Australia Pty Ltd (ABN: 39 689 250 039), located in New South Wales, Australia. (Lumiel)

Throughout the site, the terms “we”, “us”, and “our” refer to Lumiel.

Use of Our Website

By using this website, you agree:

• Not to use our products for any illegal or unauthorized purpose
• Not to violate any applicable laws or regulations
• Not to transmit harmful code such as viruses

We reserve the right to refuse service to anyone if these terms are violated.

Product Information & Availability

We aim to ensure that all product descriptions, images, and pricing are accurate. However:

• Errors may occasionally occur
• Product availability may change without notice

We reserve the right to correct any errors and update information at any time.

Orders & Payments

By placing an order, you agree that:

• All information provided is accurate and complete
• Payments are processed securely through third-party providers

We reserve the right to:

• Refuse or cancel any order
• Limit quantities per customer or household

If an order is canceled, we will attempt to notify you via email or phone.

Pricing Policy

All prices listed on the website:

• Are in Australian Dollars (AUD)
• Include applicable taxes (GST) where required (Lumiel)

Prices may change at any time without prior notice.

Shipping & Delivery

Shipping times and costs are outlined in our Shipping Policy.

We are not responsible for delays caused by:

• Courier services
• Customs or external factors

Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Please review that page for detailed information on eligibility and timelines.

Third-Party Services

We may use third-party tools and services (such as payment gateways and analytics providers).

We are not responsible for the content or practices of third-party websites.

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Lumiel or its licensors.

You may not copy, reproduce, or use any content without written permission.

Limitation of Liability

We do our best to provide accurate and reliable services. However:

• We do not guarantee uninterrupted or error-free operation
• We are not liable for indirect or incidental damages resulting from use of the website

Independent Retailer Disclaimer

Lumiel is an independent retailer of skincare products and is not affiliated with or endorsed by the brands featured on this website. (Lumiel)

All trademarks and brand names belong to their respective owners.

Changes to Terms

We may update these Terms at any time.

Changes will be posted on this page with an updated date.

Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Contact Information

For any questions regarding these Terms, please contact us:

Email: hello@lumiel.com.au

By continuing to use our website, you acknowledge that you have read and agreed to these Terms of Service.