Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Lumiel (the “Site”).
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
- Web browser
- IP address
- Time zone
- Cookies installed on your device
Additionally, when you make or attempt to make a purchase, we collect:
- Name
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Email address
- Phone number
How We Use Your Information
We use the collected information to:
- Process and fulfill your orders
- Communicate with you regarding your purchase
- Screen orders for potential risk or fraud
- Improve our website and customer experience
- Provide relevant advertising and marketing (e.g., Google Ads, Meta Ads)
Sharing Your Information
We may share your personal information with trusted third parties, including:
- Shopify (our eCommerce platform)
- Payment gateways (for secure transactions)
- Shipping partners (to deliver your orders)
- Analytics and advertising providers (such as Google and Meta)
These partners only use your information as necessary to perform their services.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience
- Understand user behavior
- Measure the effectiveness of our advertising
You can choose to disable cookies through your browser settings.
Your Rights
If you are a resident of Australia or other applicable regions, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
To exercise these rights, please contact us at the email above.
Data Retention
We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
Data Security
We take reasonable precautions and follow industry best practices to protect your personal information.
Our website is secured using SSL encryption to ensure safe data transmission.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.
Updates will be posted on this page with a revised date.
Contact Us
For more information about our privacy practices, or if you have questions, please contact us:
Note: Lumiel is an independent retailer of skincare products and is not affiliated with or endorsed by the brands listed on this website.